If you encounter any problems with your order, such as incorrect, missing, damaged, or broken products, please contact customer service immediately. You can reach us through our Help Center or by phone at 833-712-0255. To expedite the process, please include photos of any damaged or broken items, or photos of the packaging and a list of missing items if applicable.
Timely notification is crucial. We must be notified within 48 hours of package delivery to ensure prompt replacements or compensation. While we strive to respond to all inquiries quickly, please be patient during peak seasons as response times may be slightly longer.
Rest assured that as long as you make an effort to contact us within the 48-hour timeframe, you will not be penalized.
Products not subject to returns include serialized parts, milled 80% lower receivers, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”.
Returns on 80% Lowers (receiver Blanks):
Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict guidelines on these products, please visit this link for any questions:
https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a
manufacturer's defect, please contact the manufacturer.
Warranty:
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 60-days after delivery.
Normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts, this automatically voids the warranty on those parts.
Within 30 days of the customer receiving the product, Davidson Defense may approve a prepaid return label, which is valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized.
*For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Davidson Defense for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected.
*If the product has been modified or disassembled in any way without the express written approval of Davidson Defense, the repair will not be approved
*This includes taking the firearm/parts to a gunsmith.
*If the product is received and we determine that it has been disassembled or modified without expressed permission from Davidson Defense, the repair will not be approved and the customer will be responsible for paying the return shipping prior to getting their product returned to them.
* Returns, refunds, and/or warranty exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s).
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Davidson Defense will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and an invoice for return shipping will be sent to the customer and must be paid prior to return shipping, if the funds are not received, Davidson Defense is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
Return Policy:
Davidson Defense will accept returns with an approved RMA up to 30 days from receiving the merchandise. Return refunds are subject to a restocking fee (up to 15%) minus shipping costs depending on the condition and quantity of merchandise
*A 3% merchant fee will be deducted from all refunds, Credit to your account has no merchant fee.
*You must email or call customer service to obtain an RMA number prior to any return, refund, or warranty exchange.
*Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received during the first 30 days after delivery.
*All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized.
*If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or warranty exchanges and will be shipped back to the customer. The customer will be responsible for paying the return shipping prior to getting their product returned to them
* No repairs or warranty exchanges will be accepted 60-days after delivery.
*For any merchandise that arrives with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued as a credit.
*If the defect is on the visible or outer portion, the product may be shipped back to Davidson Defense after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
*The customer must contact Davidson Defense within 48 hours of receiving the product for any sort of compensation on blemished products.
* Returns, refunds, and/or warranty exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s).