Overview
Order Discrepancies & Shipping Damage
Return Policy
Warranty Policy
The RMA Process
FFL Items (Lowers, Frames, Suppressors)
Willcall Showroom Returns
If you encounter any problems with your order, you can reach us by submitting a support ticket in our Help Center or by phone at 833-496-6401.
I. Order Discrepancies & Shipping Damage
If your order arrives with incorrect, missing, damaged, or broken products, please contact us right away.
- Notification Window: We must be notified within 48 hours of package delivery to ensure prompt replacements or compensation. Exceptions may be offered for extenuating circumstances.
- Required Information: To expedite the process, please include photos of all items received, packaging, and the packing list, along with a list of any missing or damaged components. Please include your order number in your support ticket.
- Our Promise: Rest assured that as long as you make an effort to contact us within this 48-hour timeframe, you will NOT be penalized. Please be patient during peak seasons, as our response times may be longer.
- Cosmetic Blemishes: For merchandise that arrives with cosmetic defects on the inside of the product that do not affect functionality, a partial refund may be issued as a credit. If a defect is on the visible or outer portion, the product may be shipped back to us (after obtaining an RMA) for repair or replacement. You must contact us within 48 hours of delivery to be eligible for compensation on blemished products.
II. Return Policy (30 Days)
We accept returns for a refund up to 30 days from the date you receive the merchandise, provided you have an approved Return Merchandise Authorization (RMA) number.
- Non-Returnable Items: Serialized parts, milled 80% lower receivers, custom-configured products, special orders, and items sold as “as-is”, "blemished", “no returns”, or “used” are final sale.
- 80% Lowers (Receiver Blanks): Returns are accepted on 80% lowers only if they are not altered in ANY manner. The ATF has strict guidelines on these products (see ATF Receiver Blanks Guidelines). If you have altered the lower and subsequently discover a manufacturer's defect, please contact the manufacturer directly.
- Restocking & Processing Fees: Refunds are subject to a restocking fee from 5% to 25%, minus original shipping costs, depending on the condition and quantity of the returned merchandise. A 3% merchant processing fee will also be deducted from all refund payouts (this 3% fee is waived if you opt for store credit).
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where a damaged, defective, or wrong item was shipped to you.
*Note from the team: Handguns and slides have a break in period of about 100-200 rounds. Customers may experience feeding, cycling, and ejection issues during this period. Thorough cleaning and lubricating is recommended during this time.
III. Warranty Policy (60 Days)
Davidson Defense offers a limited warranty on materials and workmanship for parts that are not considered normal wear items. This warranty is valid for 60 days after delivery. After 60 days, no repairs or warranty exchanges will be accepted. Items returned for warranty will only be replaced, repaired, or exchanged—they will not be refunded.
- Exclusions: This warranty does not cover parts that wear out during normal use, such as firing pins, extractors, barrels, etc.
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Voiding the Warranty: The warranty is automatically voided if damage or functional failure results from:
- Modification, abuse, gunsmithing, painting, or altering the item in any fashion.
- Disassembly beyond normal user field-stripping (e.g., taking apart scopes, sights, and barreled uppers).
- The use of thread-locking compounds (e.g., Loctite) or non-standard gunsmithing tools (e.g., a pipe wrench).
- Taking the firearm/parts to a third-party gunsmith without the express written approval of Davidson Defense.
IV. The RMA Process (Required)
You must submit a support ticket, email, or call customer service to obtain an RMA number prior to any return, refund, or warranty exchange.
1. Requesting an RMA
Before a repair or return can be authorized, you will be asked to fill out a troubleshooting questionnaire and/or form. You must provide your original order number, receipt/invoice, billing and shipping addresses, contact phone number, and email. Photo or video evidence is required before the return is authorized.
2. Shipping & Labels
- Within 30 Days: Davidson Defense may approve and issue a prepaid return shipping label for defective or warranty items. This label is valid for 7 business days.
- After 30 Days (Warranty Only): Shipping costs must be paid by the returning party. We will send an invoice for return shipping, which must be paid prior to the item being shipped back to you. If funds are not received, we are not obligated to honor the warranty exchange.
- Unauthorized Returns: If you fail to obtain an RMA number prior to returning a product, the package will be rejected or shipped back to you at your expense.
3. Inspection & Processing
Our returns department must be able to recreate the reported issue to offer warranty compensation, repairs, or replacements. If we cannot recreate the issue, or if we determine the product was disassembled/modified without permission, the return will be reclassified as a Standard Return. In this case, the repair will be denied, and the customer will be responsible for paying return shipping.
- Processing Time: Please allow up to two weeks (excluding transit times) for processing after we receive your product unless contacted by a representative about longer wait times.
4. Timelines & Abandonment
An approved RMA number is valid for 14 days. If an item is returned after 14 days from the date the RMA was issued, the product is no longer eligible for a refund or warranty exchange and will be shipped back at the customer's expense. If a customer refuses to or does not pay for the return shipping of unauthorized or standard returns, the product will be considered abandoned and restocked, and no compensation or replacements will be offered.
V. FFL Items (Lowers, Frames, Suppressors)
We do not accept returns of serialized items unless for repairs or replacements of defective parts. All serialized items are FINAL SALE. If your item is defective, we must be notified within 30 days of package delivery to ensure prompt replacements or compensation.
You may check our FFL information page for further questions.
Willcall Showroom Returns
To ensure a transparent and efficient experience for our local customers, the following policies apply to all in-person and will-call purchases made at our storefront location.
I. Point-of-Sale Inspection & Discrepancies
- Immediate Inspection: Customers are encouraged to thoroughly inspect all merchandise before leaving the premises.
- Missing or Incorrect Items: Any discrepancies regarding quantities or incorrect items must be addressed before leaving the storefront. Once the customer has departed, Davidson Defense is not responsible for missing components that were not noted at the time of the purchase.
- Cosmetic Blemishes: For merchandise with cosmetic defects that do not affect functionality, a partial refund or store credit may be issued at the manager's discretion. Visible defects must be reported before the item is taken out of the store to be eligible for compensation.
II. Showroom Return Policy
We accept returns for a refund or store credit up to 30 days from the date of purchase, provided the item is in its original, unaltered condition.
- Non-Returnable Items: Serialized parts, milled 80% lower receivers, custom-configured products, special orders, and items sold as "as-is", "blemished", or "used" are final sale.
- 80% Lowers (Receiver Blanks): Returns are accepted on 80% lowers only if they are not altered in ANY manner. If you have started the milling process and discover a defect, you must contact the manufacturer directly.
Fees & Processing:
| Item | Policy Details |
| Restocking Fee | 5% to 25%, depending on the condition of the merchandise and packaging. |
| Merchant Fee | A 3% processing fee is deducted from cash/card refunds. (Waived for Store Credit) |
| Proof of Purchase | A valid store receipt or order number is required for all returns. |
III. Warranty Policy (60 Days)
- Coverage: Unserialized products are covered against manufacturer defects for 60 days from the date of purchase.
- Handgun/Slide Break-In: Please note that handguns and slides have a break-in period of approximately 100-200 rounds. We recommend thorough cleaning and lubrication during this period before seeking warranty service for cycling issues.
IV. Evaluation & RMA Process
Even for in-store returns, a technical evaluation by our armory team may be required.
- If you bring a potentially defective item to the store, our staff will initiate an intake process.
- You may be asked to leave the item for 24-48 hours for a formal inspection before a refund or replacement is authorized.
V. FFL Items
- Finality of Sale: Once an FFL item has been transferred and the 4473 is signed, the sale is final.
- Background Check Denials: If a background check is denied, the transaction will be cancelled. A fee of $12.50 will apply to all background checks.
Questions:
You may reach out to us through our Submitting a ticket or by phone 833-496-6401
Our phones are active Monday thru Friday, from 9am - 4:30pm (MST)
Visit our Show Room at:
Davidson Defense, 782 Auto Mall Drive, Unit B, American Fork, UT 84003