Overview
Discounts
Questions?
Discounts
Please be aware that promotions and discounts do not stack, attempting to apply discount codes to a cart containing a promotional item will remove the promotional item from the cart automatically.
- We are not responsible for any promotional items that are removed from your order due to attempting to enter a discount code.
Military Discount
For Military and Law Enforcement we have a long term 5% off code! Please submit one of the forms below and send us your proof of service.
Submit a ticket
Examples of Proof Of Service:
Military - DOD# or Veterans Card number and ID (ex. driver's license)
LEO - Photo of Badge and ID (ex. driver's license)
Questions?
Overview
What if I ordered the wrong part?
What if I am missing products in my order?
What if my item is defective or damaged?
How long does it take to process a refund?
What is a store credit? How does it work?
Can I get JUST an FRT trigger (without a lower)?
Can I customize or switch out items on your kits?
When will items be back in stock?
An Item on my order now says “Out of Stock”?
It was on sale and now its not on sale. Can I get the sale price?
I am trying to place an order but the site will not let me check out?
What are your current processing/shipping times?
Do you have a storefront where I can pickup my order?
Expedited shipping?
Why don't you ship UPS?
My order was canceled due to fraud?
What is Wyllo?
Fraud websites?
How do I return an item?
What is your return policy?
Do I need a Return Merchandise Authorization (RMA) number?
Who pays for return shipping?
Can I exchange an item instead of returning it?
Can I return 80% Blank Receivers and Frames?
What items are non-returnable?
How do I check the status of my return?
Do you have a Dealer or Wholesale program?
Do you have an LEO or Military discount?
What if I ordered the wrong part?
If you ordered the wrong item, you may return it in accordance with our standard return policy, provided the item is unused and returned in its original packaging. Please note that a restocking fee of up to 15% may apply, and return shipping costs are the responsibility of the customer.
What if I am missing products in my order?
If any items are missing from your order, please send us:
- Photos of the packaging
- A photo of the shipping label
- A photo of the packing slip
- Photos of the items you did receive
Once we receive this information, we will review our internal camera footage and verify the package weight recorded in our system to confirm the discrepancy. After verification, we will promptly send a replacement for any confirmed missing items.
What if my item is defective or damaged?
If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
- Your order number
- A description of the issue
- Any supporting photos or videos
Once received, our team will review the information and work with you to reach a resolution as promptly as possible.
How long does it take to process a refund?
Once we receive your returned item, please allow 3–7 business days for inspection and processing. Refunds are issued back to the original payment method used for the purchase.
Please note that, depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement after it has been processed.
What is a store credit? How does it work?
A store credit is applied directly to your customer account and can be viewed in the “My Account” section of our website when you are logged in.
Store credits will automatically apply to your next eligible purchase as long as you are signed into the account associated with the credit.
Please allow up to 24 hours for newly issued store credits to appear in your account. Store credits do not expire.
Can I get JUST an FRT trigger (without a lower)?
Yes — You may also purchase the trigger online directly at rarebreedtriggers.com
OR — If you’re willing to visit our showroom in American Fork, Utah, you may purchase one directly onsite without needing to order through the Rare Breed website or attach it to a lower purchase.
If you have any questions about availability or showroom hours before making the trip, please feel free to reach out.
Can I customize or switch out items on your kits?
No, we are unable to directly customize or swap individual items within existing kits at this time.
However, if you let us know what configuration you are looking for, we may be able to work with our marketing team to create a custom listing that matches your requested specifications.
Please note that these requests can take some time to review and process. If the requested components are compatible and approved for listing, we will send you a custom product link once it becomes available!
When will items be back in stock?
Restock times vary depending on the item, but most products return within approximately 2 weeks. If an item has been out of stock longer than that, feel free to contact us by submitting a support ticket for a more accurate ETA.
Our inventory changes frequently, so if you do not see an item available today, we recommend checking back again soon.
An Item on my order now says “Out of Stock”?
No need to worry. If your order was successfully placed and payment was received, your order is still being processed normally.
The “Out of Stock” notice simply means that the item is no longer currently available for new purchases on the website.
It was on sale and now its not on sale. Can I get the sale price?
On Sale Item Policy:
Items purchased that later go on sale during the processing time are subject to a price difference adjustment in store credit only. The customer MUST contact us by phone or email PRIOR to shipment of the order for adjustment. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.
I am trying to place an order, but the site will not let me checkout?
First, please verify that you have selected the correct payment method during checkout.
If the issue continues, try clearing your browser’s cache and cookies, take a screenshot of the error message, and contact us through our Help Center by submitting a support request.
Please note: Customers in Puerto Rico (PR) or Alaska (AK) shipping to an FFL may currently experience checkout issues. We are aware of this issue and are actively working on a solution.
What are your current processing/shipping times?
For the most up-to-date processing and shipping timelines, please visit our Shipping Information page on the website. Processing times may vary depending on order volume, assemblies, and product availability.
Do you have a storefront where I can pickup my order?
While we do not operate a traditional retail storefront, we do have a showroom where eligible orders can be picked up through Will Call.
If you would like to change an existing order to Will Call pickup, please give us a call and we’ll do our best to assist. Please note that it may take up to one hour for pickup orders to be processed and prepared.
Customers who'd like to order directly to our showroom you can do so only through the Davidson Defense website. During checkout, select the Willcall option. Once your order is ready, our showroom team will contact you for pickup.
Showroom Address:
782 S Auto Mall Drive, Unit B
American Fork, UT 84003
Expedited shipping?
Yes, we do offer expedited shipping options, which can be selected during checkout.
If your order is time-sensitive, we also recommend reaching out after placing the order so we can note the request and do our best to prioritize processing.
Why don't you ship UPS?
At this time, we primarily ship through other carriers due to limitations and restrictions related to firearm-industry shipments in our area.
My order was canceled due to fraud?
We hire a third party company to help us detect fraud and keep our customers safe. They are known as Wyllo. If you receive an email from Wyllo please respond.
What is Wyllo?
Wyllo is an end-to-end risk intelligence platform used by ecommerce merchants to prevent fraud, policy abuse, and chargebacks while protecting the customer experience. Formerly known as NoFraud, the company rebranded and expanded its services to cover the entire shopper journey, from checkout through returns and refunds.
Fraud Websites
Yes, we are a legitimate company.
Unfortunately, there have been fraudulent websites and bad actors attempting to misuse our name and branding to scam customers. We strongly encourage customers to verify that they are purchasing only through our official websites or authorized affiliates.
To protect yourself:
- Double-check the website URL before placing an order
- Be cautious of unusually low prices or suspicious payment requests
- Contact us directly if you are unsure whether a website or listing is legitimate
Your security is important to us, and we appreciate your vigilance.
How do I return an item?
To initiate a return, please contact our Customer Experience Team through our Help Center. You will need:
- Your order number
- The email address used for the purchase
- Photos of the item
From there, follow the instructions to select the item(s) you would like to return and provide the reason for the return request.
Please note that certain items are non-returnable, including but not limited to:
- 80% blanks and frames
- Serialized items
- Custom-configured products
- Used items
- Special-order items
For a complete list of non-returnable products, please review our full Return Policy.
What is your return policy?
Customers must report missing, damaged, or incorrect items within 48 hours, while most standard returns are accepted within 30 days. Warranty coverage lasts 60 days for eligible defects, all returns require an RMA process, and FFL item sales become final once transferred or paperwork is completed.
Check our return policy:
Delta Team Tactical - Return Policy
Davidson Defense - Return Policy
MMC Armory - Return Policy
Do I need a Return Merchandise Authorization (RMA) number?
Yes. An RMA number is required for all returns.
Once your return request has been reviewed and all necessary information has been received, a Customer Experience Agent will issue an RMA number and provide return instructions.
Please clearly write the RMA number on the outside of the return package to help ensure proper processing.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the return is due to:
- An incorrect item being shipped
- A confirmed defective product
- An error on our part
In those situations, a prepaid return label may be provided.
Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges.
If you would like a different item, the original product will need to be returned for either a refund or store credit, and a new order can then be placed for the desired item.
For assistance with your specific situation, please contact our Customer Experience Team.
Can I return 80% Blank Receivers and Frames?
Returns are accepted on 80% lowers only if they are not altered in ANY manner.
What items are non-returnable?
Certain items are considered final sale and cannot be returned. These may include but are not limited to:
- Blemished items
- Closeout items
- Serialized products and parts
- 80% lowers, frames, and receivers
- Custom-configured products
- Used items
- Special-order items
- Items sold as “As-Is,” “No Returns,” or “Used”
Please note that no item may be returned more than 60 days after delivery for refund or store credit consideration.
For approved returns, refunds will be issued back to the original payment method whenever possible. If the original payment method is no longer valid, an alternative refund method may be arranged.
For a complete list of non-returnable items and full return details, please refer to our Return Policy.
How do I check the status of my return?
You can check the status of your return by emailing the agent that sent you the RMA label. You will receive email notifications at each stage of the return process, from authorization to refund.
Do you have a Dealer or Wholesale program?
Do you have an LEO or Military discount?
Yes, Look at our discounts section and submit a request with your ID.
Contact us
Questions:
Phones are active M-F 9am-4:30pm (MST)
Delta Team Tactical - 833-751-0255 support@deltateamtactical.zendesk.com
Davidson Defense - 833-496-6401 support@davidsondefense.zendesk.com
MMC Armory - 833-989-3380 support@mmcarmory.zendesk.com
Visit our Show Room at:
Davidson Defense, 782 Auto Mall Drive, Unit B, American Fork, UT 84003
Questions:
You may reach out to us through our Submitting a ticket or by phone 833-496-6401
Our phones are active Monday thru Friday, from 9am - 4:30pm (MST)
Visit our Show Room at:
Davidson Defense, 782 Auto Mall Drive, Unit B, American Fork, UT 84003